If an item do not satisfy you, is possible to return it for free within 14 days from the moment it was delivered to you.
The items must be returned intact and in the same conditions as they were received, provided with the tags indicating the bar code and any other seal that is part of the product.
If you need to make a return, you will have to inform us via email of your intent and provide the reason for the return request. Please pack the goods in the same way you received them and make sure everything is in good condition.
• Once the procedure is completed, Angeline-shop will send you a confirmation by e-mail, containing the instructions to follow to return the goods.
• Book the withdrawal by contacting the courier by phone, via website or by visiting one of the carrier collection points.
The withdrawal period expires after 14 days from the moment the Customer or a third party other than the carrier and the designated customer acquires physical possession of the goods.
The cost of transport by courier indicated by Angeline-shop will be FREE. If the return is made using a different courier, all costs will be a the customer’s charge.
Angeline-shop reserves the right to decline returns sent by couriers other than those indicated in the email with return instructions if the delivery contains additional costs or requires collection from a collection point of the courier.
Angeline-shop also reserves the right to decline unauthorized returns or those that do not comply with all the conditions set forth
The refund will be completed within 14 working days from the moment the return process starts at the warehouse and the notification by e-mail arrives. In case of canceled orders before shipment, the refund will be made within 3 working days from the acceptance of the request.
Please return the item in its original condition: if your return does not meet these conditions, we will not be able to proceed with the refund and the item will be returned to you. If you make a return for an item that has a defect, you will also be reimbursed for the shipping costs.
You can make a return and get a refund, for a damaged product or do not comply with the order.
The garments must not have been worn, washed, altered or with any signs of use.
Each item must be returned with all labels and tags attached, and included of all original packaging and accessories (dust bags, hangers, garment covers etc.) received with the order.
The products must be returned in the original packaging with the original accessories, components and illustrative materials. They must also be packaged appropriately, in the same way as they were received.
In the event that the customer receives defective goods, or that an error occur in a shipment by Angeline-shop, the customer is invited to immediately contact office.angelineshop@gmail.com
Angeline-shop reserves the right to request photographic evidence before authorizing returns for defective goods and incur the shipping costs for the return of the goods.
Returns authorized by Angeline-shop must be sent from the same country in which the original order was delivered.
Angeline-shop also reserves the right to reject unauthorized returns or those that do not comply with all the conditions set forth.
In these cases the goods will be returned to the sender at the original shipping address.
Our Customer Service is always available to answer any questions regarding orders, returns and refunds. Send us an e-mail with your doubts or questions: we will be happy to help you.
After receiving your return, we will verify the integrity of the items before accepting them. This check can take about 3 to 5 working days after delivery.
The refund method will follow the one used for the purchase:
• PAYMENTS BY CREDIT CARD: the refund will be made on the same credit card used for the purchase; the time required to receive the refund amount depends on your Banking Institute, and can take up to 10 working days
• PAYMENT BY CASH ON DELIVERY: the refund will be made by payment or transfer to a bank or giro account indicated by you; the term required for reception depends on your Institute.
The refund will be issued in the same currency as the original purchase. Any differences in the amount due to exchange rate fluctuations cannot be reimbursed.