Terms of Use

The offer and sale of products on Angeline-shop.com are managed by these Terms of Use, together with the Privacy Policy. Products purchased on Angeline-shop.com are sold directly by Angeline-shop.com (“the Seller”), with head office in: Mun. Oradea, Str. Sucevei, No. 4A Bl. Prima Ap. 906, Jud. Bihor;

These Terms of Use exclusively regulate the offer, transmission and acceptance of the ordered products on Angeline-shop.com, between the users of Angeline-shop.com and the Seller.

It is possible to request any information through the assistance services by contacting our Customer Care. It will also be possible to find information about orders and shipments, refunds and return of products purchased on Angeline-shop.com

Only consumers who purchase for purposes other than re-selling, can place orders on the website. It is strictly forbidden to resell items bought on Angeline-shop.com

Orders may be placed only by consumers who: (a) a) are at least 18 years old, (b) are legally capable of entering into binding contracts. If you are under the age of 18 and are not legally capable of entering a binding contract, a parent or legal guardian will carry out the order and accept our Terms and Conditions of Sale posted on Angeline-shop.com. Any order made in violation of this provision shall be null.

In consideration of its commercial policy, the Seller reserves the right not to process orders from parties other than the “consumer” or in any case from orders that do not comply with its commercial policy.

The Terms of Use do not govern the supply of services or the sale of products performed by third parties other than the Seller. Before submitting orders and purchasing products and services from third parties, we recommend to verify their Conditions of sale because the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of Angeline-shop.com and third parties.

Before proceeding with a purchase, and with the transmission of the order form, the customer will be request to carefully read these Terms of Use, to confirm the global and binding acceptance of the Terms of USe and the Privacy Policy of the website. Once the customer has expressed his acceptance, he can proceed with the purchase by selecting the confirmation button, as indicated on the site.

It is recommended to print a copy and to memorize or reproduce it for personal use.

The transmission of the order by the customer implies full knowledge of these General Conditions and Terms of Use and their full acceptance.

If you do not agree with one or more terms contained in these Terms of Use, avoid placing orders on Angeline-shop.com

Upon confirmation of the order, the customer will be required to provide personal information, including the shipping address, tax code and payment details. The Customer guarantees that all personal information provided are true and correct.

The purchase contract with Angeline-shop.com is concluded when the Seller receives the order electronically, and verify the correctness of the data contained therein.

Once the purchase contract has been completed, Angeline-shop.com will send to the Customer, via e-mail,  the summary of the Terms of USE, information on the essential characteristics of the Products purchased, an indication of the price, information on the existence or otherwise of the return, address to which complaints can be made and on existing commercial guarantees. The Customer must check the contents of the communication and immediately report any errors or omissions to the Seller.

The order receipt notification will contain an order reference number assigned by Angeline-shop.com Once received, the customer is required to keep the Order reference number for any investigation on it.

The Customer expressly allows the information to be provided not on support but by transmission via e-mail.

However, this email does not constitute automatic acceptance of the order itself.

Angeline-shop.com in fact reserves the right to decline orders from customers with whom a dispute is in progress concerning the payment of a previous order, whom do not give sufficient guarantees of solvency, or are incomplete or incorrect, or in the event of unavailability of the products. In these cases, Angeline-shop.com will send communication by e-mail that the contract is not concluded and that the Seller has not followed up the purchase order.

If the products displayed are no longer available at the time you last accessed the website or submitted your order form, the Vendor shall inform you of the unavailability of the ordered products. If the order form has been sent and the price has already been paid, the Vendor will refund the amount paid for those items.

The Confirmation of the order will be archived in the Seller’s database for the period of time required to process the orders and in any case in accordance with the law.

On Angeline-shop.com only products designed by Angeline-shop.com sold and purchased directly from Angeline-shop.com

The main characteristics of the products are presented on Angeline-shop.com in each product page and contains the following information: a) brief description, b) colors and sizes available, c) price, d) general description.

The pictures and colors of the products offered for sale on Angeline-shop.com may however not correspond to the real ones due to the Internet browser and screen used.

The Seller, in case of a return request, has the right to decline the products that are not supplied with the related tag or that have been altered in their essential and qualitative characteristics or that have been damaged.

All digital payment procedures take place through a secure connection, directly connected to the bank owner and operator of the online payment service; the data is transmitted in encrypted form guaranteeing the protection of data transmission.

All sales prices of the displayed and indicated products on Angeline-shop.com include VAT.

Product prices may be subject to updates.

The Customer can choose between the following payment methods:

– CREDIT CARD;

– CASH ON DELIVERY;

The financial information (card number, expiration date, CVV) will be forwarded via encrypted protocol. This information will only be used by the Seller to complete the procedures relating to the purchase and to issue the relative refunds in case of exercise of the returns.

As customer, you are the only responsible for the entered information, thus guaranteeing the use of credit cards of which you are the rightful owner.

If you select COD as payment method, the exact amount of the order indicated in the shipment confirmation e-mail will be paid in cash, upon receipt of the goods; the courier cannot give change and does not accept checks. In case of non-payment the goods will not be delivered to the Customer.

If, twice in a row, the final consumer does not accept the order through COD option, then any further order coming from the same, for the same payment method will be denied.

The order form will be archived in the Angeline-shop.com database for the period of time necessary to process the orders and in any case in accordance with the law.

Orders are processed from Monday to Friday except public holidays.

All products are made by order, so it takes from 7 to 10 working days for the preparation.

After that, standard delivery takes about 2-4 working days.

It is not possible to make changes to the order once it has been submitted.

Orders placed separately will be shipped separately.

Angeline-shop.com will do its best to ensure delivery with the courier within the delivery time specified in the order confirmation, but is not responsible for any delays due to customs operations and checks, or for reasons beyond its control.

In the order confirmation, the customer expressly accepts the delivery terms provided at art. 54 Consumer Code.

If delivery is refused, the courier can abandon or return the items to Angeline-shop.com

In the event that the order is returned, Angeline-shop.com may be required to pay the carrier additional costs in relation to the return costs including customs and import charges. Angeline-shop.com will recover these costs from the customer, deducting the corresponding amount from any reimbursement due.

Furthermore, it is not possible to ship to PO boxes or postal codes without a specified address.

The Customer has the right to request a return within 14 (fourteen) days. The period expires after 14 days from the moment the Customer or a third party acquires physical possession of the goods.

It is not possible to change the chosen items with another ones.

To find out the specific ways to request a return, please refer to the Return and Refund section, paying attention to what is reported in this section because the indications contained therein are an integral and essential part of these Terms of Use and, therefore, are considered to be known and accepted with the transmission of the order form.

The refund will be made based on the payment method selected by the Customer. In any case, the Customer will not incur in any fees for the reimbursement.

The shipping costs for returning the products will be at Angeline-shop.com charge.

The reimbursement may be suspended until receipt of the goods or until the consumer has demonstrated that he has returned the goods.

The Customer must return the goods as indicated by Angeline-shop.com, without undue delay and in any case within 14 days from the return request. The conditions are respected if the customer sends the goods back before the 14-day period expires.

The returned goods will be subjected to a quality control.

Products must be returned with tags and labels originally affixed, in perfect condition, new, unused and in their original packaging. The Customer will be held responsible for any lower value of the goods determined by a different handling than the one necessary to establish the nature and characteristics of the goods.

Angeline-shop.com will not refund any shipping costs sustained during the purchase and additional costs due to the Cash on delivery payment method.

Any existing credit must be used within a year for a purchase or sending the bank details so that Angeline-shop.com may proceed with the refund.

In accordance with art. 16 of the Emergency Ordinance no. 34/2014 regarding consumer rights in contracts concluded with professionals, the right of withdrawal does not apply to contracts for the supply of goods that were not prefabricated and that require the individual choice or determination of the consumer or that are personalized in a way clear, as well as for contracts regarding the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene, if they were unsealed after delivery.

You can request any information through the customer service via sending an e-mail.

Shipments are insured free of charge against theft and accidental damage.

Upon delivery, the Customer (or on his behalf) must check that the packaging and the related warranty seals are intact, undamaged, not wet or altered in any way, sign the delivery document and, if requested by the Courier, show an identification document.

Any damage to the packaging and / or the Products must be immediately reported in writing on the courier’s delivery note. If legally allowed, once the Courier document has been signed without raising an exception, the Customer will not be able to make any objection to the external characteristics of the package delivered; it is understood that the Customer may also raise objections later, in accordance with laid down in article 13 below, if such claims are related to the Products.

Once the shipment reaches its destination, the goods are no longer insured.

Angeline-shop.com is committed to protect the Customer’s personal information for the entire online sales process. However, it is not possible to guarantee the security and integrity of the data transmitted to the website and therefore the seller cannot be held responsible for damages or losses due to the use of the internet, as in the case of hacking (illicit intrusion to computer systems).

Angeline-shop.com is not responsible for any fraudulent or illegal use that may be made by third parties, credit cards, checks and other means of payment, upon payment of the purchased products. Angeline-shop.com in fact, at no time during the purchase procedure is able to know the credit card information since, a secure connection is opened, and transmitted directly to the banking service.

Angeline-shop.com reserves the right to modify the terms and the conditions contained in this legal note when it is necessary without giving prior notice.

Angeline-shop.com declines any responsibility from disruptions caused by for example, accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and other similar events that prevent, in whole or in part, from giving execution of the contract within the agreed term.

When the order is processed, an official invoice will be issued and sent by Angeline-shop.com.

The Customer is required to verify the correspondence of the Product received with the order placed. In the event that the Customer should notice that the product does not match the order, she/he must contact Angeline-shop.com with the instructions given in art 6 and attend to the return of the item.

Will find application with the procedure according to art. 6.

The sale of the products is subject to the legal guarantees contemplated by article 129 and subsequent by the Consumer Code, in case of defective products.

If there should be a a lack of conformity, the customer has the right, at his choice, to the repair or substitution of the defective product by the Seller without extra costs, except where the requested solution is impossible or excessively expensive with respect to the other. However, if the substitution or repair is impossible, the consumer has the right to a reduction in the price or to receive an amount equal to the value of the product, against the right to return the defective product to the Seller.

The Seller, having verified the defect, must carry out the repair or the substitution of the product within an appropriate time from the request and without charging the costs to the consumer.

For complaints we refer to the procedures indicated in art. 13 of the Consumer Code.

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